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Password Recovery for students

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Started by Steve Trotter 05 Jun 2014 5:27pm () Replies (16)


As the e-Learning coordinator at my school I often receive emails from parents that their child has forgotten their Google password.

We have sent home 'paper' with passwords on them, but I still receive 1-2 emails a week (not to mention the emails classroom teachers also get with this question).

So, how do school's manage password recovery?? I have emailed passwords when I have personally known the email address the request has come from, but sometimes worry if these password requests are genuine.

Was thinking of developing a Google Form that required specific information about the user (date of birth/ teachers name?) that people had to complete to gain password? Any ideas on this or other solutions? 



  • Peter Corlett (View all users posts) 17 Aug 2015 7:04pm ()

    Hi! Steve,

    To resync the password with the school server and Google we first reset passwords using "Password Control" a downloaded free programme, which updates login passwords for machines on the domain. It doesn't auto sync with Google.  Children then go to a desktop and change their password which then syncs automatically with Google.  Seems to work fine for us as we run a mix of devices.  In my room I have Acer laptops, Xtenda desktops and Chromebooks.  Other teachers run Apple.     Feel free to contact me and can pass you on to a Norrcom techie who may be able to assist you if you need help with this.


  • Rob Gunn (View all users posts) 17 Aug 2015 1:44pm ()

    We have gone right away form ad sync (we started there) because there wasn't any need for it with all students on google. Adding new students and creating groups etc is a lot simpler now straight through google. Staff still need it though for print versatility. 

  • Scott Noakes (View all users posts) 17 Aug 2015 11:07am ()

    @Steve Trotter,

    If your school is moving mostly to GAFE based learning and the need for windows logins or even the need to have an in-house directory service is diminishing this may be of interest to you.

    Linewize has developed a network access management solution that allows students to authenticate themselves on the network using their Google username an password. This removes the need for any user syncing between systems which is inherently fragile.

    Content filtering is applied based on the Google groups they belong to and you gain full user level visibility over all network activity. If you're interested in learning more have a look at the following posts:




    Linewize is in over 50 New Zealand schools now and our Google integration means it compliments a GAFE/Hapara approach extremely well. Might be worth checking out.

    Cheers Scott.


  • Steve Trotter (View all users posts) 16 Aug 2015 9:13pm ()

    Cheers Rob,

    Our issue with using Hapara password resets is that we have a Windows Active Directory/Google password sync. Changing the password in Google messes with this sync. I am thinking of removing this sync for students though, as we have less and less need for students to have PC logins.


  • Rob Gunn (View all users posts) 16 Aug 2015 9:02pm ()

    Sorry Steve. We use Hapara for teachers to reset kids passwords if necessary. But we don't get that a lot (senior primary though). We encourage the kids to manage their passwords as we all have to, which includes creating and remembering.

    There is a programme called lastpass which is like a password remembering tool but you need to be logged in to the computer and lastpass account first.

  • Warren Grieve (View all users posts) 08 Aug 2015 7:42pm ()

    I recommend Hapara also. Especially with the new updates that have come through.

  • Peter Corlett (View all users posts) 22 Jul 2015 4:43pm ()

    SSO means that there is one password - and that password will allow you to fisrts sign in and then access all the SSO  (Saml 2) sites that are SSO compliant, without having to re-enter the password.  Basically the authentication  happens when the new site checks back to your server and the server says "Yes - this is who they say they are" and so the host site than grants access.  It is an automatic process.

    However not all educational sites out there are SSO compliant.  So I give my children a slip of paper at the start of the year and they stick it into one of their exercise books.  When we use a new site which requires a new password they record their own user name and password - as Yr 5 -6s they are responsible for keeping and maintaining their list.   For Sumdog / Mathletics etc I print off their username cards and they also stick these in where their main password list is.    I haven't had a problem with children hacking other kids accounts etc - only problem I encountered was where a child went away without logging off and another child then did some silly things on their account - became a good teaching & learning opportunity for this issue.

  • Becksnewton (View all users posts) 06 Jun 2014 8:50am ()

    We use Hapara Teacher Dashboard which gives each teacher the ability to change and manage their students passwords.  And this doesn't even get in to all the other advantages offered with Teacher Dashboard.  I would recommend looking at!


  • Steve Trotter (View all users posts) 05 Jun 2014 7:52pm ()

    Thanks all, some great suggestions.

    Though all teachers have a master password list at school, this does not help when a parent sits down to complete Home Learning with their child away from school!

    This is not a big problem in the scheme of things, I just 'feel the pressure' when a parents emails saying the password 'does not work' and that they have to do their Home Leaning 'now'! I guess I would love an automated password recovery service so that no teacher ever has to answer these password requests!

    I think in the short term we will send home our GAFE letter at the start of each term, which includes password credientials. 

    Thanks again, alot of food for thought :)

  • Sarah Parker (View all users posts) 05 Jun 2014 7:39pm ()

    For our year 5/6 classes - 5 of them, each class has it's own unique word e.g. Legend or Awesome and then each student in that room has a number, in our case it's the number that they are on the class order.  Password may be 07Legend for example.  That way if they ever forget their password all we have to ask them 'what's your number'.  

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