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Apple Configurator Errors

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Started by Kirsty 17 Mar 2014 10:01pm () Replies (6)

Hi everyone

I have 130+ iPads that I am in charge of updating at school and I am running into a number of issues which stop the iPad from updating correctly.  I am also losing paid apps.  Firstly when i go to connect the iPad to the computer with configurator it wont let me and says the device is unable to connect.  The only way I have managed to get around this is by reseting and erasing all content on the iPad.  The second problem is I am continously getting the error code 5306 which says that it wants me to enter the itunes password.  I have got around this by closing configurator and reopening it.  My last issue I have spent hours on the phone to apple about.  I get the error code 9517 and it says that the app cannot be redeemed.  This I cannot solve.  Apple has sent me more codes to replace the lost ones but then the next time I update it happens again.  Has anyone come across this before?  Are people using a different MDM systems?  I am wasting hours and hours because of these issues.  Thanks


  • Steve (View all users posts) 17 Mar 2014 10:13pm ()

    Kia ora. I have been put in charge of all 140 ipads at my school. The best thing I did was to share the admin and restriction codes including downloading new apps and made all teachers accountable for updating their own class set. Saved me mega hours. It also gave the junior classes more flexibility with the apps they used at lower levels. One of the biggest issues affecting us was over the years certain pads must have been loaded with apps under different administrative codes which stuffed up the bulk updates when using our Docking stations. If your not careful they will delete. Now I only deal with the ones teachers cant figure out maybe 1 a month. As a team we also share how we use the apps on a collective google doc. Together Everyone Achieves More TEAM.

    Nga mihi

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