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Apple Configurator Errors

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Started by Kirsty 17 Mar 2014 10:01pm () Replies (6)

Hi everyone

I have 130+ iPads that I am in charge of updating at school and I am running into a number of issues which stop the iPad from updating correctly.  I am also losing paid apps.  Firstly when i go to connect the iPad to the computer with configurator it wont let me and says the device is unable to connect.  The only way I have managed to get around this is by reseting and erasing all content on the iPad.  The second problem is I am continously getting the error code 5306 which says that it wants me to enter the itunes password.  I have got around this by closing configurator and reopening it.  My last issue I have spent hours on the phone to apple about.  I get the error code 9517 and it says that the app cannot be redeemed.  This I cannot solve.  Apple has sent me more codes to replace the lost ones but then the next time I update it happens again.  Has anyone come across this before?  Are people using a different MDM systems?  I am wasting hours and hours because of these issues.  Thanks


  • Tash Jacobs (View all users posts) 18 Mar 2014 6:49pm ()

    I am also in charge of a large group of I pads.  I have just finished putting them into groups on the configurator and setting up the apps and settings on each group.  Now each team is responsible for their own apps etc.  When I was setting up the system I encountered similar errors to you.  Often if I switched off the 'find my I pad' I could overcome an error, also sometimes I just manually put an app on a random I pad and this seemed to fix the problem for the group.  Not sure if this will help at all... By the way it took hours to set up the system and make sure all devices were in the I cloud so we could track their whereabouts easily.

  • Tash Jacobs (View all users posts) 18 Mar 2014 6:51pm ()

    Also any apps which were added manually to an individual I pad have to be deleted on that device if you want to get rid of it as the configurator won't do this, it will only manage the apps put on by the configurator... If that makes sense. :). I have also removed the App Store from all class devices as this keeps things much easier.

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